Systemic

Human
Experience

THE

Welcome to our Complex World

Have you noticed how non-linear everything in life is?

From natural ecosystems to human interactions—and especially in
design—we live in a world shaped by cycles, feedback loops, and
interconnected systems. The Systemic Human Experience is here to
help you navigate this complexity, equipping you with practical
frameworks and the mindset to tackle complex challenges and
elevate your strategy when solving different problems.

We’ll teach you to master
both clocks and clouds,
helping you find
sustainable solutions in an
increasingly complex
world.

You’ll learn to see systems clearly, think on your feet, and design
solutions that actually work. As a result, you'll move beyond
simply applying frameworks and become someone who can
confidently tackle any challenge thrown your way.

Module 1

Introduction to Complexity

• Our Complex World
• Variables and Non-Linearity
• Complexity
• Complex Systems and connection with Design

Module 2

Complex Problems

• Clocks and Clouds
• The Spectrum of Complexity
• Funnelling vs. Layering
• Challenges of Complexity
• Why Think in Systems

Module 3

Systems Thinking

• Introduction to Systems Thinking
• What Are Systems
• Pillars of Systems Thinking
• The Iceberg Model
• Systemic Design

Module 4

The Language of Complexity

• Mental Models
• Actors and System Perspectives
• A Service Design approach
• Introduction to Systems Mapping

Module 5

Systems Mapping

• Methodology

Module 6

Case Study

• Team work
• Feedback Loops and Causal Connections

Module 7

Identifying Opportunities for Change

• Leverage Points
• Co-creating Innovation

Module 8

System Archetypes

• Innovation & Strategy
• Design Thinking vs. Systems Thinking
• Final Project & Next steps

In this course, you’ll learn to
distinguish between
complicated and complex
problems, uncovering why
complexity is often invisible and
challenging to navigate.

Through systems mapping,
you'll gain the tools to visualize
variables and causal
connections, revealing hidden
patterns and relationships.

Together, we’ll explore how
systemic design drives
meaningful innovation, opening
new pathways for social and
environmental impact.

By the end, you’ll be equipped
with a fresh perspective and
practical skills to create change
and impact in an increasingly
interconnected world.

Systems Thinking, Systemic
Design & Innovation

Learn to navigate complexity through systemic
design and innovation, developing a fresh
perspective to address today’s interconnected
challenges with clarity and creativity.

16 hours — 2 Months | Saturdays | 11.00 h - 13.00h

COURSE

26 Apr. - 14 Jun. 2025

ABOUT THE COURSE

NEXT EDITION

COURSE DATES

MODULE 1 — 26.April

MODULE 2 — 3.May

MODULE 3 — 10.May

MODULE 4 — 18.May

MODULE 5 — 24.May

MODULE 6 — 31.May

MODULE 7 — 7.June

MODULE 8 — 14.June

FAQS

I’m Leonor, a Design Consultant with over a decade of experience in
Strategic Design, Design Thinking, Service Design, and UX Research. I’ve
had the privilege of transforming user experiences across diverse
industries—Banking, Energy, Insurance, Aerospace, Fintech, Education,
Healthcare, Shipping, and Government—each with its own unique
challenges and insights.

At the heart of my work is a passion for understanding the rich
complexity of human behavior and helping teams make sense of
intricate systems. Together, we create thoughtful solutions that elevate
both customer satisfaction and business impact.

I teach systemic design because I believe our complex, ever-evolving
world needs curious, critical thinkers who are always learning and
adapting. And as an executive coach, I’m here to support you in finding
clarity and purpose in the midst of complexity.

Clients I worked for over the years